Online: eclaimcity.co.uk
Phone: 0333 999 7912 (local call rate) 9:00am – 5:30pm Monday – Saturday
Email: info@citymain.com
Post: Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3FQ.
We believe that you deserve courteous and fair service. If there is any occasion when our service did not meet your expectations, please let us know and we will investigate as soon as possible.
Phone: 0333 999 7912 (local call rate) 9:00am – 5:30pm Monday – Saturday
Email: info@citymain.com
Post: CoverMe4, 3000 Lakeside, North Harbour, Western Road, Portsmouth, Hampshire, PO6 3FQ.
If you remain dissatisfied with our response, or if it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
Phone: +44 (0) 300 123 9123
Email: complaints.info@financialombudsman.org.uk
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Website: www.financial-ombudsman.org.uk
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights, contact your local authority Trading Standards Service or the Citizens Advice Bureau. If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at: https://ec.europa.eu/consumers/odr. Following this complaint procedure does not affect your right to take legal action.
CoverMe4 is a trading name of Citymain Administrators Ltd, authorised and regulated by the Financial Conduct Authority (registration number 306535) and part of SPB UK & Ireland Ltd.